https://reamline.com/blog/Recent content in Blog on ReamlineHugoen-gbSun, 02 Aug 2026 00:00:00 +0000https://reamline.com/blog/the-payment-that-vanished/Sun, 02 Aug 2026 00:00:00 +0000https://reamline.com/blog/the-payment-that-vanished/<p>Here is a customer statement, as the accounts system printed it:</p> <pre tabindex="0"><code>14/04/2026 00153140 I 2071.30 14/04/2026 00153141 I 517.82 15/04/2026 ON A/C P -1294.56 19/05/2026 00153235 I 1176.00 23/06/2026 00153320 I 2589.12 ──────── 5059.68 </code></pre><p>Five lines. The script reading it produced four.</p> <p>The missing one is the payment. The customer had paid £1,294.56 and the statement they received showed four charges adding to £6,354.24 above a total of £5,059.68. A £1,294.56 hole with nothing to explain it, and what was missing was <em>their money</em>.</p>